Sacramento County is a self-insured public entity, and operates its liability claims program in compliance with the California Government Code. You are strongly urged to read all instructions and make yourself aware of the rules and regulations that apply to submitting a claim against a public entity. Failure to comply with the requirements may result in your claim being returned to you as untimely or insufficient; as per California Government Code sections 910.8 and 911.2.
Step 1: Obtain a Claim Form. You can do that in any of the following ways:
- Fillable PDF Claim Form
- E-mail a request for a claim form to the Risk Management Office at - dpspropcaus@saccounty.gov
- Call the Risk Management Office at (916) 876-1073 and ask for a claim form
- Submit a request for a claim form in writing to: Risk Management, P.O. Box 276130, Sacramento, CA 95827
Step 2: Submit your Claim Form (by mail, or in person) to:
County of Sacramento, Clerk - Board of Supervisors
700 H Street, Room 2450
Sacramento, CA 95814
Phone: (916) 874-5411
Here are 
Driving & Parking Directions for the Clerk, Board of Supervisors' office.
NOTE: In most cases you have 6 months from the date of loss to submit your claim. However, since you must comply with the time requirements in Government Code section 911.2, we recommend that you read those guidelines. A link to the California Government Code can be found near the bottom of this page under the section called Resources.
What happens after I submit my claim to the Clerk, Board of Supervisors?
- Submit your claim by mail or in person to the Clerk, Board of Supervisors.
- Your claim is routed to the Risk Management Office for processing.
- You will receive an acknowledgement letter with your claim number.
- Your claim is sent to the appropriate County department and the County’s third-party liability claims administrator (George Hills Co.).
- The claims manager reviews the claim and assigns it to an adjuster.
- The adjuster checks whether your claim was submitted on time and includes all required information.
- If incomplete or late, the claim will be returned to you.
- If complete and on time, the adjuster begins the investigation.
- The adjuster reviews all relevant information to determine if the County is liable.
- You will receive written notice of the adjuster’s decision by mail.
The time it takes to investigate a claim can vary depending on the details of the case. Some are resolved quickly, while others may take 45 to 60 days or more. For the most up-to-date information, we recommend staying in touch with your assigned adjuster.
Please note that if Sacramento County enters into settlement negotiations with you, it reserves the right to deduct any outstanding fees or assessments owed to the County prior to issuing payment. If a settlement is approved, payment may take 5 to 10 business days to process through the Department of Finance.
Who is George Hills Co.?
As mentioned above, George Hills Co. is the County of Sacramento's third-party liability claims administrator (TPA). Liability claims submitted to the County are assigned to George Hills Co. adjusters for investigation. George Hills Co. is an authorized agent for the County of Sacramento and have been serving as the County's liability claims administrator since 1983. Once you have submitted your claim and been issued a claim number, you may call George Hills Co. at (916) 859-4800 with any questions pertaining to your claim.
My car was damaged when it hit a pothole. Can I submit a claim for that?
You may submit a claim for damage caused by a pothole, but please be aware that since January 1, 2000, the County of Sacramento has only settled 9.6% of pothole claims. For more information about the Liability of Public Entities for Dangerous Conditions of Public Property, please refer to California Government Code Section 835.
